Refund & Cancellation Policy – Pink Pay Infotech Pvt. Ltd.

Effective Date: June 02, 2026
Last Updated: March 12, 2026

This Refund & Cancellation Policy governs the use of services provided by Pink Pay Infotech Pvt. Ltd. (“Company”, “we”, “our”, “us”). By accessing or using our website or mobile application, you (“User”, “YOU”) agree to this policy without limitation or qualification.

1. Acceptance of Policy

By using Pink Pay Infotech Pvt. Ltd.’s services, you acknowledge that you have read, understood, and agreed to this Refund Policy along with our Terms & Conditions and Privacy Policy.

2. Policy Modification

Pink Pay Infotech Pvt. Ltd. reserves the right to modify, amend, or update this policy at any time without prior notice. Continued use of the platform after such changes constitutes acceptance of the revised policy.

3. Role of Pink Pay Infotech Pvt. Ltd.

Pink Pay Infotech Pvt. Ltd. acts solely as a technology platform, payment facilitator, and intermediary.
The Company does not own, sell, or control any products or services offered by third-party merchants, vendors, or aggregators.
Refunds, cancellations, or reversals (if any) are governed strictly by the merchant/vendor or aggregator’s policies.

4. Refund Responsibility

Pink Pay Infotech Pvt. Ltd. has no control over refund or cancellation decisions made by merchants or service providers.
The Company shall not be responsible for any refund, cancellation, or related charges imposed by third parties.

5. Wrong or Erroneous Transactions

If a User makes a payment to the wrong party, wrong mobile number, wrong DTH number, or for an incorrect amount, Pink Pay Infotech Pvt. Ltd. shall have no liability.
Such transactions cannot be reversed or refunded by the Company.
Users must directly contact the concerned third party for resolution, if any.

6. Prepaid Recharge & Utility Services

All prepaid recharges (mobile, DTH, data card, or similar services) are final and non-refundable.
Users are solely responsible for entering correct details before completing a transaction.
Pink Pay Infotech Pvt. Ltd. is not responsible for failed or incorrect recharges due to user input errors.

7. No Guarantee of Service Continuity

Pink Pay Infotech Pvt. Ltd. shall not be held liable for losses caused due to:

Technical failures
Network issues
API downtime
Third-party service disruptions
Force majeure events or regulatory actions

8. Disclaimer of Liability

Pink Pay Infotech Pvt. Ltd. disclaims all liability arising from acts, omissions, or failures of users, merchants, vendors, or aggregators.

Users expressly acknowledge that the Company is only an intermediary and stands indemnified against all claims arising from third-party services.

9. Merchant Terms & Conditions

Users are advised to review the respective merchant/vendor’s terms and refund policies before making a transaction.
Pink Pay Infotech Pvt. Ltd. is not responsible for a user’s inability to access merchant policies or for any loss arising from them.
The actual contract for sale is directly between the User and the merchant/vendor.

10. Errors & Service Limitations

Service information, pricing, availability, APIs, and interfaces may be subject to:

Human or system errors
Delays or interruptions
Technical limitations
Third-party dependencies

The Company shall not be liable for losses arising from such limitations.

11. Erroneous Transfers

Any amount transferred erroneously or mistakenly by the User shall not be refunded under any circumstances.

12. Refund Mode

Any approved refund (if applicable) shall be credited only to the Pink Pay Infotech Pvt. Ltd. wallet.

No refunds will be processed to bank accounts or original payment methods unless mandated by law.

13. Cashback Adjustment

In case of a refund, any cashback earned will be reversed.

If the cashback has already been used, the equivalent amount shall be deducted from the refund value.